Thank you for shopping at divine beauty. We do our best to serve you with best- quality products for our customers’ maximum satisfaction. If you are not satisfied with your purchase, we are so sorry for any inconvenience caused. We accept requests for exchange or refund of unused items in their original condition for purchase within 30 days of delivery, as detailed below ⬇️ for specific refund request. Please contact us within the return time frame above and we’ll try our best to meet your request.

Return Process-
(1) When returning any order, please email our support team at divinebeautyonellc@gmail.com indicating the item(s) you would like to return and the reason for return.

(2) Our support team will reply with solutions and return instructions in 1-2 business days. After receiving return instructions from us, please package the item(s) to be returned in its original packing.

(3)Drop off your package at the location post office.

(4) Most returns are processed within 3-4 business days after receiving your package. We’ll issue the refund to your original method of payment. Once your refund has been issued you will receive a confirmation email.

Please note that refunds made take 5-10 business days to appear on your bank account due to various processing time of financial organizations

   Return Conditions 

(1)The package that has been dispatched or in transit cannot be refunded.

(2) Returned Items must be in unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.

(3) Please be sure to double -check the item before shipping it back to us.

(4) We do not accept returned items that have been sent back without proper returns request.

(5) If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons the goods received are damaged or not correct ☑️, the consumer is not required to bear the shipping fee for this reason.

Note: The original shipping fees and shipping Guarantee are non- refundable. If the reason for returning is not due to quality issues of product or our mistake, you are responsible for the cost of shipping fees.